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It is our goal to provide you with a high quality merchandise and authentic items. We make sure that items sold at our store are all originals. All products are acquired within Japan only.
Item that are in used condition are kept and checked by our specialized anime staff in order to meet the standards required by anime manufacturers.
Most authentic items are denoted by holographic or colored stickers that often feature the anime studio logo.
It is exclusively customers responsibility to become knowledgeable about import taxes, and fees payable at his/her country's customs before placing an international order. Since we do not have control on destination countries's customs. We strongly encourage you to check with your local government custom's bureau or agency to review import fees, on your planned products before placing an international order or offerding at our store.Import duties, taxes, fees and additional charges are not included in the item's price or shipping charges. These charges are often collected by the delivery freight [shipping] company or when you pick them up from your local post."DO NOT GET CONFUSED BY THEM AS ADDITIONAL SHIPPING CHARGES."
SHIPMENTS FROM JAPAN:
We usually ship items using DHL/FedEx/JapanPost for items shipped from Japan.
*Please provide full name, complete address and phone number to avoid delivery problems.
*We cannot make changes once the payment is completed. Make sure to check before making purchase.
*We cannot deliver to PO, APO, and FPO box addresses.
SHIPMENTS FROM US FULFILMENT CENTER
Orders will be forwarded to our partnered US Fulfilment center that will take care to prepare and ship your order. You will receive a tracking number via e-mail.
As part of our effort to combat shipping restrictions and customs delays, we have shipped some of our inventory to US fulfillment centers that offers to store and ship our inventory when the order is placed on . We originally shipped our inventory from Japan to US fulfilment center for storage so it can be more accessible and readily available across United States. We use their services to store and ship our products but may not avoid that boxes and packaging may bear the name of the fulfillment center. It doesn't mean that we purchased the item from them, they simply take care of preparing and shipping of our items that we ship to their warehouse. PLEASE EMAIL US if you have problems with items coming from fulfilment center.
ORDER PROCESSINGOrder processing will take 5-10 business days. Inventory available in US fulfilment center will automatically be processed for shipment.
CANCELLATIONUnshipped items should be available for cancellation within 24 hours after purchase.
Shipped items cannot be retrieved for cancellation or make any changes.
*Shipping fee is nonrefundable for returned items due to non-delivery or unavailability of the addressee after delivery attempt.
Item should be returned in the same manner and condition as received within 30 days from the delivery of the item. Please contact us for procedures.
INTERNATIONAL BUYERSBuyer/ Recipient will be responsible to contact the local customs office for information before placing an order.
Import duties and taxes collected during delivery should not be confused as additional shipping fee.
*We will not be liable for packages held or confiscated by customs.
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UNDERVALUING & GIFT POLICYWe do not undervalue our products below the real worth as marked at the invoiced real value price. That is unacceptable at our Japanese Administration Post and does not comply with the Japanese's law neither with our company's policy.Each one of our international parcel are shipped with their respective invoice and custom declaration papers, as required for our Japanese Administration Posts and custom's destination countries as well. Also we do not mail receipts and invoices."NEITHER WE MARK OUR IT EMS AS A "GIFT" OR FALSIFY CUSTOMS DECLARATIONS PAPERS. " in order to avoid customs fees. Such behavior goes against our company & 's policies and regulations.
ABOUT USWe have wide selection of Japanese merchandise such as action figures, scale model kits, collectible toys and other cool items that may be hard to find outside Japan. We have variety of high quality and authentic Anime and manga merchandise that can be a feast to every collector at a reasonable price.We ship directly from Japan and also have items stored in US fulfilment centers for faster access.
Feel free to visit our store!